Frequently Asked Questions
Everything you need to know about shopping with Folk.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping times vary by location, generally arriving within 7-14 business days.
How do I process a return or exchange?
We accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with all tags attached. Please visit our Returns Portal to start your request.
Are your materials sustainably sourced?
Yes, at Folk, we prioritize ethical craftsmanship. We use organic cotton, recycled polyester, and partner with fair-trade certified factories to ensure high-quality, responsible fashion.
How do I find my correct size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the specific item description for fit notes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and interest-free installment options via Klarna and Afterpay.
Can I track my order once it has shipped?
Absolutely. As soon as your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.